Frequently Asked Questions: Bon Appétit and Epicurious Recipe Subscription
- Becoming a subscriber
- Subscription
- Account creation and management
- Cancellation
- Billing and refunds
- Miscellaneous
- Subscribers with print benefits
- Bon Appétit App
- Subscriptions purchased in the app
Q: How do I subscribe?
A: You can find all of our subscription offerings outlined over on our subscription page.
Q: Can I sign up internationally?
A: Yep! Those located outside the United States can subscribe. Just note that payment will be taken in US Dollars.
Q: What do I receive with my subscription?
A: We have created a recipe service that is helpful, fun, and makes you a more confident and creative cook. A single digital-only subscription gives you unlimited access to more than 50,000 recipes across the Bon Appétit app, bonappetit.com, and epicurious.com—with new additions every week! You also have the option to receive the print edition of the magazine. Both subscriptions will still be able to access all non-recipe content (articles, galleries, and videos) across both sites.
Q: What happens if I already have a Bon Appétit or Epicurious digital account?
A: To continue to access unlimited recipes, you will need to add a paid subscription to your existing account and log in with the same credentials. Please visit our subscription page to decide which option is right for you.
Q: What happens if I don’t have a Bon Appétit digital account?
A: When you purchase a subscription, you will be prompted to create a digital account. You will also be prompted to create a paid account after viewing three recipes in a calendar month.
Q: What happens if I already have a Bon Appétit print subscription?
A: You will automatically have unlimited access to all the recipes on bonappetit.com and epicurious.com. You may log in using the email address associated with your print subscription and from there create a digital account.
Q: I have recently subscribed to Bon Appétit/Epicurious. How do I log in?
A: After you initially subscribed, you should have received an email containing a link to log in along with additional instructions about how to access recipes across the two websites. The link will automatically log you in to the site in which you subscribed from. You may also use an email and password if the user has previously generated one. If you have any issues, you can always chat with us by clicking the widget in the bottom right hand corner of this page. We’ll be happy to assist!
Q: I’m trying to verify my subscription, but I get an error that my email is already associated with another account. What should I do?
A: If you can’t remember which email address is associated with your subscription, please check the order confirmation you received when signing up. Or, you can contact our Customer Care team through the chat at the bottom right hand corner of this page.
Q: How do I change my billing term from monthly to annual?
A: To change your term, please reach out to Customer Care through the chat at the bottom right hand corner of this page.
Q: Can I pause my subscription?
A: If you’d like to pause your subscription, please contact our Customer Care team. They’ll be happy to assist.
Q: Can I purchase group subscriptions that multiple people can use?
A: Please reach out to Customer Care for more information.
Q: How do I make changes to my email address?
A: Please reach out to Customer Service through the chat at the bottom right hand corner of this page.
Q: I forgot my password or need to reset it. How can I do that?
A: You may reset your password by taking these steps:
- Click on Sign In at the upper right hand corner of the website.
- Sign in with your account email then click on Continue With Email.
- Underneath the Password field, click on Reset it.
- You will receive an an email with a link to reset your password.
Q: How do I make changes to my delivery address for the print magazine?
A: Please reach out to Customer Service through the chat at the bottom right hand corner of this page.
Q: I forgot my password or need to reset it. How can I do that?
A: You may reset your password by taking these steps:
- Click on Sign In at the upper right hand corner of the website.
- Sign in with your account email then click on Continue With Email.
- Underneath the Password field, click on Reset it.
- You will receive an an email with a link to reset your password.
Q: How do I cancel my subscription?
A: You can cancel your subscription within the Manage Subscription section via your account page. You can also cancel your subscription by contacting Customer Service through the chat at the bottom right hand corner of this page.
Q: What is your cancellation policy?
A: You’re in full control of your subscription and can cancel at any time. When you purchase a subscription—whether it includes print and digital access or digital access only—it begins immediately.
Please note that we do not offer refunds for cancellations. When you cancel, your subscription will remain active through the end of your current billing term, and you will not be charged again.
Q: If I cancel my subscription, do I still get my benefits and perks?
A: If you are a monthly subscriber, you will still receive your benefits until the end of that month, as well as any perks scheduled for that month. You will not receive perks or benefits once the term ends.
If you are an annual subscriber, you will have continued access and available benefits and perks until the end of your annual subscription period.
Q: If I have cancelled my subscription previously, how can I subscribe again?
A: If you would like to subscribe again after canceling, you can go to bonappetit.com or epicurious.com and follow the prompts to subscribe. If you have any further questions, you can contact Customer Care through the chat at the bottom right hand corner of this page.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, American Express, and Discover. We also accept PayPal, Apple Pay, and Google Pay.
Q: When will I be charged for my subscription?
A: Credit cards are charged upon receipt of annual orders and after your free month for monthly orders. It may take two to three days for the charge to appear on your credit card statement. Monthly subscriptions will be automatically renewed each month thereafter unless you cancel. For annual orders you will be sent a reminder notice sufficiently in advance of your renewal date stating the term and rate in effect that will be charged to your payment account. Your subscription will automatically be renewed unless you cancel.
If you choose not to continue your monthly or annual subscription before your credit card is charged, please contact Customer Care through the chat at the bottom right hand corner of this page.
Q: How do I update my payment information associated with my subscription?
A: You can update your payment information by logging in to your account and navigating to Manage Profile. From there, click Manage Subscription then Payment Methods. Follow the prompts to add a new one. Once added, you can opt to set it as the default payment method. You can also update your information by reaching out to Customer Care through the chat at the bottom right hand corner of this page.
Q: Can I buy a gift subscription for someone else?
A: Yes, you can purchase a gift subscription here.
Q: Can I refer a friend and get a discount/offer for doing so?
A: Right now we do not have a referral program.
Q: Do you offer a student discount on subscriptions?
A: We currently don’t offer discounts to students.
Q: What happens if I already have a Bon Appétit print subscription?
A: You will automatically have unlimited access to recipes on the Bon Appétit app, bonappetit.com, and epicurious.com. To create a digital account, log in using the email address associated with your print subscription. If you have further questions, please reach out to Customer Care through the chat at the bottom right hand corner of this page.
Q: I’m trying to verify my subscription, but I get an error that my subscription is already associated with another log-in. What should I do?
A: Creating a bonappetit.com account and subscribing to the magazine are independent operations. It is possible to create a bonappetit.com account without being a paid print subscriber and vice versa. In order to view unlimited recipes as a subscriber on bonappetit.com and epicurious.com, you’ll need to link your print subscription to your bonappetit.com account. Here’s how to do it:
- Log in to your bonappetit.com account (or create one, if you haven’t yet).
- Visit bonappetit.com/account/link
- Enter your account number or subscription number, which can be found in two places: the account summary section of Customer Care and the mailing label of an issue already shipped to you, if you are a print subscriber. Or, you may use your shipping address by clicking or tapping on the link at the bottom of the prompt window.
If you have trouble linking your account or have any questions about your print subscription or the associated digital subscription, please reach out to Customer Care through the chat at the bottom right hand corner of this page.
Q: How will I get my magazines or free gift (if applicable) if I didn't enter my shipping address at checkout?
A: If you choose to pay using PayPal, Apple Pay, or Google Pay, the payment provider may share limited information with us to help process and fulfill your order. This information may include your name, email address, billing and shipping addresses, phone number, and payment confirmation details.
The email address associated with your digital wallet will be used as your account username, allowing you to access your subscription or digital content. Any physical products included with your order will be shipped to the delivery address associated with your digital wallet.
For your security, we do not receive or store your full payment card number when you use these payment methods.
The Epicurious app is now the Bon Appétit app!
Q: What is happening to the Epicurious app?
A: The Epicurious app is becoming the Bon Appétit app, bringing recipes from Bon Appétit, Epicurious, Gourmet, and more together in one place. You’ll also get more of the expertise behind Bon Appétit, with Test Kitchen editors who rigorously test recipes before they reach your kitchen, so it’s easier to find something worth making and know it’ll work.
Q: I already have the Epicurious app. Do I need to download a new app?
A: No. If automatic updates are turned on for your Apple device, the Epicurious app will update to become the Bon Appétit app once the new version is released.
If automatic updates are turned off, open the App Store and select Update to get the new Bon Appétit app.
Q: Will Epicurious recipes still be available?
A: Yes. Recipes from Epicurious, Bon Appétit, Gourmet, and more are all available in the Bon Appétit app.
Q: I used the Epicurious app. Will my saved recipes still be available?
A: Yes. Your saved Epicurious recipes will move over to Bon Appétit, both in the app and on bonappetit.com. You will continue to be able to access all saved recipes on epicurious.com as well. To see them, sign in with the same email address you used in the Epicurious app. If you encounter any problems with your saved recipes please reach out to our Customer Care team.
Q: Will my ratings and comments transfer?
A: All ratings and comments from Bon Appétit will transfer between web and app. Your ratings and comments on Epicurious recipes will remain on epicurious.com, but will not initially be available on Bon Appétit. They will be migrated to Bon Appétit web and app at a later date.
Q: Can I still use the Epicurious website?
A: Yes. epicurious.com will remain available, so you can still visit it to discover Epicurious content and recipes.
Q: Where is the Bon Appétit app available?
A: The Bon Appétit app is currently available only on iOS devices. You can download it from the Apple App Store on your iPhone or iPad.
Q: Do I need a subscription to use the Bon Appétit app?
A: The app is free to download, but you will need a subscription to view recipes.
Q: I already subscribe to Bon Appétit or Epicurious. How do I get unlimited access in the app?
A: Your subscription already includes unlimited access to the app. You just need to sign in:
- Open the Bon Appétit app and select Sign In on the home screen.
- Sign in with the email address associated with your subscription.
If you don’t have an account yet, create one using the email address you used to subscribe.
Q: How do I subscribe through the Bon Appétit app?
A: Download the Bon Appétit app from the Apple App Store, open it, and navigate to a recipe to subscribe. A subscription purchased in the app also gives you unlimited access to recipes on bonappetit.com and epicurious.com.
Q: When will I be charged?
A: Subscriptions purchased in the app are billed by Apple, and you will be charged as soon as your order is received. It may take up to three days for the charge to appear on your statement.
Q: Can I get a receipt or a confirmation email of my subscription, account details, or cancellation?
A: Yes. After subscribing in the app, you can expect a confirmation email from Apple within 24 hours. Receipts and account details for in-app purchases come from Apple, not Bon Appétit.
Q: How do I manage or cancel a subscription I purchased in the app?
A: Subscriptions purchased in the Bon Appétit app are managed by Apple, so you will need to make changes or cancel through Apple. On your iPhone or iPad, open Settings, tap your name, then tap Subscriptions.
Bon Appétit and Condé Nast are limited in their ability to view or change subscriptions paid through Apple, so questions about these payments should be directed to Apple Customer Support (1-800-692-7753).
If you subscribed on bonappetit.com or epicurious.com, you can go to your account and navigate to the Manage Subscription page.
Q: How do I restore an Apple purchase?
A: If you previously purchased a subscription in the Bon Appétit app but deleted the app, you may need to restore your purchase. Open the Bon Appétit app, go to Settings, then select Restore your Apple Purchase.
Q: How do I save recipes in the Bon Appétit app?
A: You can save recipes by clicking the bookmark icons seen in the recipe detail screen and/or across recipe cards. You can then access your saved recipes via the Saved screen. Only logged-in users will be able to save recipes in the app. Logged-in users can access their saved recipes only if they are subscribed.
Q: How can I update my dietary preferences?
A: You can update your dietary preferences via the Manage Dietary Preferences section in Settings.
Q: I’m signed in, but I’m still seeing the paywall. What should I do?
A: Make sure you’re signed in with the email address associated with your Bon Appétit or Epicurious subscription. If you can’t remember which email that is, contact Customer Care through the chat at the bottom right hand corner of this page.
If you’re a print subscriber, you will need to link your print subscription to your account at bonappetit.com/account/link .
If you subscribed in the app and have since reinstalled it or switched devices, try restoring your Apple purchase (see “How do I restore an Apple purchase?” above).
Q: What should I do if the Bon Appétit app crashes?
A: Try closing any other apps running in the background on your device. You might also try these common troubleshooting steps:
- Force-quit the app, then reopen it.
- Turn your device off, then back on.
- Delete and reinstall the app.
If the issue persists, please let us know through the chat at the bottom right hand corner of this page.
Q: My question is not listed here. Where can I go for further information?
A: Please reach out to our Customer Care team through the chat at the bottom right hand corner of this page. You can also find our contact information here.
If you purchased a subscription through the Bon Appétit app and would like to manage your subscription, questions should be directed to Apple Customer Support (1-800-692-7753) , as Bon Appétit is limited in its ability to view or change Apple payments.